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<br>I felt compelled to share my absolutely terrible shopping experience as a cautionary tale for everyone. My conclusion about this store is simple:
“Do not shop here!”
I take responsibility for not realizing how over priced this store is and not doing my market research, but I cannot tolerate their deceptive practices. They charged me $413 for two Stetson Ivy hats when I found out you can buy them for $170 total directly. If you adored this article and you would like to obtain more info with regards to succinct-stew-5cd.notion.site generously visit our web site. The bigger problem is their return policy. I went to return my purchase 24 HRS later and it was stated they only give store credit. They HIDE this from the customer on a little picture frame that is blocked by the salesperson when at the register. The Manager, who never even offered her name, was also very rude! This policy is a JOKE, and the way they inform people is a bigger JOKE! I needed to engage in a conversation with customer service immediately to try and resolve this very sketchy situation.
Customer: I am extremely upset about my purchase yesterday. I paid $413 for two hats that are less than half that price online, and when I tried to return them 24 hours later, I was told it’s store credit only.
CS Rep: I sincerely apologize that you feel misled regarding both our pricing and our return policy. I understand your immense frustration, especially coming back so quickly after the purchase.
Customer: It’s not just “feeling misled.” You HIDE the policy! It’s on a tiny sign blocked by the salesperson when checking out. And your Manager was incredibly rude when I tried to discuss this!
CS Rep: I am truly sorry about the unacceptable behavior you experienced from management, and we will absolutely investigate the signage issue immediately. However, our store policy is store credit only, as listed on the receipt.
Customer: So I’m stuck with $413 of credit for wildly overpriced merchandise? It wasn’t like I had the product for a month! Exceptions can be made at times!
CS Rep: I hear you, and I understand this is highly inconvenient. While I cannot overturn the store credit policy entirely, since you attempted the return within 24 hours, let me escalate this to see if we can offer a partial refund on one item as a one-time gesture of goodwill, alongside the credit for the other.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
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