🚨 AVOID!

[lonnybellino]

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<br>I feel compelled to share my terrible online shopping experience as a serious warning to future customers. Should you loved this short article and you would like to be given details regarding web site kindly check out the web site. My interaction with this company has been fraught with frustration, primarily due to the lack of clear communication regarding final charges and order specifics. The confirmation email I received after checkout was so vague and lacking in detail that the core information felt like this:
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. How can you authorize a major purchase only to find the confirmation details are essentially blank on key financial aspects? The final charge on my card included an unauthorized, significant extra fee that was never listed anywhere during checkout. This deceit is why I immediately felt the need to contact customer service and leave this cautionary review.
Customer: I need an explanation immediately for a charge on my custom hat order, #CH1009. I was charged $85 more than the final screen showed.
CS Rep: I understand your frustration, and I sincerely apologize for any unexpected charges you encountered. Let me pull up order CH1009. Can you tell me exactly what the charge is listed as on your statement?
Customer: It’s listed as “Expedited Processing Fee.” I did not select expedited processing, nor was this fee disclosed when I clicked “Complete Order.” This feels like a bait-and-switch tactic.
CS Rep: I see the notation here. I recognize that fee was not clearly disclosed during the checkout flow, and I am truly sorry for this oversight in our system disclosure. We should have been completely transparent.
Customer: System oversight? You charged me almost 20% more than advertised without telling me! I need that fee removed and refunded today, or I will dispute the entire transaction.
CS Rep: I completely agree that transparency is vital. I can certainly process a full refund for that $85 Expedited Processing Fee right now. Please allow 3–5 business days for it to reflect on your account.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of hidden fees and unclear ordering processes.
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