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<br>I want to share my terrible experience as a cautionary tale for anyone considering visiting this shop in person. I walked in, ready to customize and purchase a high-end item, but the atmosphere was completely unwelcoming. My direct feeling and conclusion was that
the store was busy, but no one working there acknowledged me. I think that’s something they could improve, as I had some questions. The store is small so it’s easy to acknowledge people and ask them if they have any questions.
I stood there for ten minutes feeling utterly invisible and eventually just walked out empty-handed. I felt compelled to leave a review and engage with customer service because after driving specifically to this location, I truly expected a minimum level of human courtesy and direction.
Customer: I called because I am incredibly frustrated with the in-store experience I had yesterday. I was in your store and wasn’t acknowledged once, despite clearly needing help and standing by the counter.
CS Rep: I am so sorry to hear that you felt overlooked, especially when you made the effort to visit us. That is absolutely unacceptable, and I sincerely apologize for the lack of acknowledgment and staff attention.
Customer: It made me leave without buying anything. I had major questions about customization and design, but I couldn’t even get someone to look my way. It felt like a complete waste of my time.
CS Rep: I completely understand your frustration, and we failed you in providing basic customer service. I want to make this right. Could I get your contact information? I will immediately set up a direct consultation for you with one of our specialized hat designers who can answer all your customization questions, perhaps via phone or video call, so you don’t have to drive back in.
Customer: That would certainly be better than being ignored in person. Yes, I can give you my number. I really just needed those questions answered.
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